Total Online Casino: Sign-up, Bonus & Troubleshooting Guide

Before you register at Total casino online, take five minutes to read this guide — it could save you time and money.

Quick Checklist

• Have your ID ready for the verification process (passport or driver’s license, plus a recent utility bill).
• Ensure you meet the legal age requirement for online gambling in your jurisdiction (typically 18+).
• Decide on one primary payment method for both deposits and withdrawals to simplify transactions.
• Read the full terms and conditions of any bonus before claiming it.
• Activate two-factor authentication (2FA) in your account settings if available.
• Verify your jurisdiction allows play at operators licensed by Curacao eGaming.

How to Sign Up

1. Navigate to the Site: Open your browser and go to the casino’s main page.
2. Initiate Registration: Click the «Sign Up» or «Register» button, usually found in the top right corner.
   

3. Fill in the Form: Enter the required details. This always includes your full legal name, date of birth, country of residence, email address, and a chosen currency (e.g., EUR, USD). Create a strong, unique password.
4. Confirm Eligibility: Agree that you are of legal age and accept the casino’s terms and conditions. You may have to opt-in for bonus offers here. It’s crucial to read these terms at this stage.
5. Verify Your Email: Check your inbox for a confirmation email from the casino. Click the verification link to activate your account.
   

   

6. Log In for the First Time: Use your new credentials on the login page. You will likely be prompted to begin the Know Your Customer (KYC) verification process before making a withdrawal.

Bonus Math

Understanding how a typical welcome bonus works requires basic math. Let’s break down a common offer: a 100% match bonus up to €200 with a 35x wagering requirement on the sum of the deposit and bonus.

1. Deposit and Bonus Amount:
You deposit €150. The casino matches 100%, giving you an extra €150 in bonus funds.
Total playing balance: €150 (real money) + €150 (bonus) = €300.

2. Wagering Requirement Calculation:
The requirement is 35x (Deposit + Bonus).
Required turnover to withdraw bonus winnings: 35 x €300 = €10,500.
This means you must place bets totaling €10,500 before the bonus funds and any winnings from them become withdrawable cash.

3. Game Contribution:
Not all games contribute 100% to wagering. Slots often contribute 100%, but table games like blackjack or roulette may contribute only 10% or 5%.
If you play only blackjack with a 10% contribution rate, your effective wagering is 10x slower. Your €100 bet on blackjack would only count as €10 (100 * 0.10) towards the €10,500 target.

4. Theoretical Cost & Value:
The expected loss while wagering is tied to the game’s house edge (RTP). If you complete the wagering playing a slot with a 96% RTP (a 4% house edge), your expected loss on the €10,500 wagered is: €10,500 * 0.04 = €420.
Since the bonus was €150, this creates a negative expected value (-€270) in the long run. This math highlights why high wagering requirements are challenging.
The formula for expected loss is: (Wagering Requirement) * (1 – Game RTP).

Money In, Money Out

The platform typically supports a variety of payment methods. Processing times and limits vary significantly. Always check the cashier section for the most current information.

*Withdrawal times are after the request has been approved by the casino’s finance department. The first withdrawal will always be delayed pending successful account verification (KYC).

Licence & Player Protection

The casino operates under a licence from Curacao eGaming. While this is a recognized online gambling regulator, players should be aware of key distinctions compared to jurisdictions like the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC).

Important: Winnings from casinos holding a Curacao licence may be subject to local income tax in your country of residence. This is often not the case with winnings from operators licensed in Malta or other EU jurisdictions where the tax burden falls on the operator. It is your responsibility to declare such income.

In terms of player protection, look for:

• Provably Fair Games: Some game providers use cryptographic techniques to allow you to verify the fairness of each game round.
• Self-Exclusion Tools: The site should offer deposit limits, loss limits, session time reminders, and a temporary or permanent self-exclusion option.
• Data Security: The site should use SSL encryption (look for the padlock symbol in your browser’s address bar) to protect your personal and financial data.

Good to Know

If your withdrawal is delayed, follow these steps. Start with the simplest solution and escalate only if necessary.
1. Check Processing Status: Log in and go to your account’s transaction history. Check if the status is «Pending,» «Approved,» or «Processed.» «Pending» means it’s still being reviewed.
2. Review Email: Check all folders (including spam) for any messages from the finance or security team requesting additional documents or information.
3. Verify KYC: If this is your first withdrawal, delays are almost guaranteed until you have uploaded and had your ID and proof of address documents approved. Ensure all documents are clear, valid, and match your registered details exactly.
4. Contact Support: If 48 hours have passed with no update after approval, contact customer support via live chat first for a status update. Be polite and have your withdrawal reference number ready.
5. Escalate: If the delay exceeds the advertised timeframe (e.g., 24 hours for e-wallets) and support is unhelpful, you can request to escalate the issue to a payment manager or use a formal complaint form if available. As a last resort, you can contact the licensing body’s dispute resolution service, though this process is lengthier.

When Things Go Wrong

Scenario 1: «I can’t log in.»
Troubleshoot: Ensure Caps Lock is off. Use the «Forgot Password» function. Clear your browser cache and cookies, or try a different browser. Disable any VPN or proxy service.

Scenario 2: «My game froze during a spin.»
Troubleshoot: Do not refresh immediately. Wait 60-90 seconds. The game server may reconnect. Check your internet connection. If the game remains frozen, contact live chat with the game name, time, and stake amount.

Scenario 3: «My withdrawal was cancelled or reversed.»
Troubleshoot: This usually happens if you attempted to withdraw before meeting bonus wagering requirements or if a deposit made with the same amount failed. Check your bonus T&C and payment history. The funds will be returned to your casino balance.

Scenario 4: «I’m being asked for more documents after verification.»
Troubleshoot: This is a standard enhanced due diligence check. Provide the requested documents (e.g., a selfie with your ID, a screenshot of your payment method, source of funds). It speeds up future transactions.

Scenario 5: «The website is not loading on my phone.»
Troubleshoot: The casino functions via a mobile-optimized website or a progressive web app (PWA). Ensure you are using a modern browser (Chrome, Safari). Try switching from mobile data to Wi-Fi or vice versa. You can also «Add to Home Screen» for an app-like experience.

Scenario 6: «I think there’s an error in the game’s RTP/payout.»
Troubleshoot: First, check the game’s information or help section for its published RTP. Remember, RTP is theoretical over millions of spins. Short-term variance can be extreme. If you have concrete evidence of a technical bug, document it with screenshots/video and report it to support.

Quick Answers

How long does account verification take?

Standard verification typically takes between 12 and 48 hours after all required documents are submitted. Delays can occur if documents are unclear, cropped, or don’t match the registered information exactly.

Can I use a VPN to play?

Using a VPN is almost always prohibited by the terms and conditions. It can trigger a security alert, lead to gameplay being blocked, and may result in account closure and confiscation of funds for attempting to circumvent jurisdictional restrictions.

Are there any fees for deposits or withdrawals?

The casino typically does not charge fees. However, your payment provider (e.g., your bank or e-wallet) may apply transaction or currency conversion fees. Always check with your provider.

What happens to my balance if I self-exclude?

When you activate a self-exclusion, your account is closed for the chosen period. Any remaining balance will be returned to you, subject to standard withdrawal procedures and verification checks.

Is there a dedicated mobile app?

The platform is accessed through a fully mobile-optimized website that works in any modern mobile browser. You can often save it as a progressive web app (PWA) to your home screen for an app-like experience without needing an app store download.

How do I know if a game is fair?

Look for games from reputable software providers like NetEnt, Play’n GO, or Pragmatic Play, who are independently audited. Some casinos and providers also offer «Provably Fair» games, which use blockchain technology to allow you to verify each round’s fairness manually.

Can I change my account currency?

No, the account currency is usually selected during registration and cannot be changed afterwards. To use a different currency, you would need to close the account and register a new one, which is subject to approval and not guaranteed.

Why was my bonus not credited?

The most common reasons are: not entering a bonus code during deposit (if required), depositing with an excluded payment method (e.g., Skrill/Neteller), or having multiple active bonus accounts, which is against most terms and conditions.

By taking a systematic approach—understanding the math behind bonuses, preparing your documents, and knowing the troubleshooting steps—you can create a smoother and more informed online gaming experience. Always prioritize playing within your financial limits and view gambling purely as a form of entertainment, not a source of income.