This is a practical, step-by-step walkthrough: registration, verification, bonuses, and payments — no fluff. This guide strips away the promotional language to give you a clear, functional map of how to use the platform efficiently from a technical user’s perspective.
Prerequisites
Before you begin the registration process, ensure you have the following ready. This preparation will streamline your setup and first deposit.
- A valid email address you have access to.
- Your mobile phone for SMS verification codes.
- Government-issued photo ID (passport, national ID card, or driver’s license). This is for the mandatory KYC (Know Your Customer) process later.
- A recent proof of address (utility bill, bank statement, or tax document dated within the last 3 months).
- At least one supported payment method ready for your first deposit (e.g., credit/debit card details, e-wallet login, or cryptocurrency wallet address).
- A stable internet connection to ensure the process is not interrupted, especially during verification.
Account Setup
Follow these steps in order. Skipping steps or providing incorrect information will delay the verification process.
- Navigate to the Registration Page: On the 21bit homepage, locate and click the «Sign Up» or «Register» button, typically found in the top right corner.
- Complete the Registration Form: You will need to enter your email, create a secure password, select your country of residence, and choose your preferred currency. The currency choice is often permanent, so select carefully.
- Verify Your Email: Check your inbox for a verification email. Click the link inside to activate your account. If you don’t see it, check your spam folder.
- Complete Your Profile: Log into your new account and navigate to your account settings or profile section. Here, you must enter your full legal name, date of birth, and full residential address as it appears on your official documents.
- Initiate KYC Verification: Go to the verification or cashier section. You will be prompted to upload clear, color photos or scans of your ID and proof of address. Some platforms may also require a «selfie with ID» for liveness checks.
- Await Verification Approval: This process is manual and typically takes between a few hours and 48 hours. Your account is fully functional only after approval.
- Set Security Features: Once verified, enable two-factor authentication (2FA) in your security settings for an added layer of protection on withdrawals and sensitive changes.
Calculating Your Bonus
Understanding the true value and requirements of a bonus is crucial. Let’s use a common 100% deposit match bonus up to €100 with a 40x playthrough requirement as a working example.
The Formula: (Deposit Amount + Bonus Amount) x Wagering Requirement = Total Amount You Must Wager Before Withdrawal.
Example Calculation:
- You deposit €50 and claim the 100% match, receiving a €50 bonus. Your total balance is now €100.
- The wagering requirement is 40x the bonus amount (always check if it’s on bonus or bonus+deposit). Here, it’s 40 x €50 = €2,000.
- Therefore, you must place €2,000 worth of bets before you can withdraw any winnings derived from the bonus funds.
Understanding Game Weighting: Not all games contribute 100% to wagering.
Slots often contribute 100%, while table games like blackjack or roulette may contribute only 5-10%. If you wager €100 on blackjack with a 10% contribution, only €10 counts toward your €2,000 requirement.
The RTP Impact: With a typical slot RTP of 96%, you can expect to lose about 4% of the total wager amount through normal play. On the €2,000 requirement, that’s an expected loss of ~€80. Since your starting bonus was €50, this illustrates how wagering requirements are designed.
Payment Methods
The platform supports a variety of modern payment channels. Processing times and limits vary significantly. Always check the cashier section for the most up-to-date information specific to your region.
| Method Type | Examples | Deposit Time | Withdrawal Time (Post-Verification) | Key Notes |
|---|---|---|---|---|
| Cryptocurrency | Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT) | Instant (after blockchain confirmations) | 0-24 hours | Often has higher limits and lower/no fees. Transaction speed depends on network congestion. |
| E-Wallets | Skrill, Neteller, MiFinity | Instant | Up to 24 hours | Fast and convenient, but may be excluded from some welcome bonus offers. |
| Credit/Debit Cards | Visa, Mastercard | Instant | 1-3 banking days | May be subject to bank-side security checks or fees for gambling transactions. |
| Bank Transfer | Direct Bank Transfer | 1-3 banking days | 3-5 banking days | Usually has the highest withdrawal limits but is the slowest method. |
| Other | Various local payment options | Varies | Varies | Availability is highly region-specific (e.g., Interac in Canada, PIX in Brazil). |
Safety & Licensing
This casino operates under a license issued by Curacao eGaming. For players in the EU and other regulated markets, it’s important to understand the practical implications:
- Player Protection: Curacao-licensed operators are required to adhere to certain standards for fair play (using RNGs) and segregated player funds, though the oversight is generally considered less stringent than that of the Malta Gaming Authority (MGA) or the UK Gambling Commission.
- Tax Consideration: Important: Winnings from casinos holding a Curacao license may be subject to local income tax in your country of residence, unlike winnings from casinos with an MGA or a local national license (where tax is typically handled by the operator). It is your responsibility to declare such winnings.
- Technical Security: The site should use SSL (TLS) encryption (look for the padlock icon in your browser’s address bar) to protect your data during transmission.
When Things Go Wrong
Here are common issues and technical steps to resolve them.
- Verification Rejected: Documents are blurry, cropped, or show mismatched information. Solution: Re-upload high-quality, full-document scans under good lighting. Ensure your name and address on the documents exactly match your registered profile.
- Deposit Not Credited: The transaction shows on your bank statement but not in your casino balance. Solution: First, log out and log back in. Then, contact support immediately via live chat, providing the exact transaction ID, amount, timestamp, and a screenshot of the bank confirmation.
- Game Malfunction («Game Crashed»): If a game freezes during a bet or spin. Solution: Do not refresh immediately. Wait 60 seconds. If unresolved, take a screenshot or note the game name, time, and bet amount. Close the game and contact support with these details; the game round result is usually voided.
- Withdrawal Delay: Withdrawal is pending for longer than the stated processing time. Solution: Check your email (including spam) for any verification requests from the finance team. If none, contact support to inquire if additional documentation is required. Delays are often due to incomplete KYC or security reviews.
- Cannot Log In: You’re sure your credentials are correct. Solution: Use the «Forgot Password» function to reset. If that fails, it’s possible your account has been temporarily locked for security reasons (e.g., too many failed attempts). You must contact customer support to regain access.
- Bonus Not Activated: You made a qualifying deposit but did not receive the bonus. Solution: Check the bonus terms. Some require you to manually opt-in or enter a bonus code during deposit. If you missed this step, contact support before playing; they may be able to apply it retroactively if you haven’t placed other bets.
Extra Tips
The platform typically features a loyalty or VIP program that rewards consistent play. While exact structures vary, the model is generally point-based.
- Point Accumulation: You earn loyalty points (often called comp points) for every real-money wager you place. The rate varies, e.g., €10 wagered might earn 1 point. Slot play usually accrues points faster than table games.
- Tiers: Programs often have tiers (e.g., Bronze, Silver, Gold, Platinum). You level up by earning a set number of points within a specific timeframe (e.g., a month or a quarter).
- Typical Rewards: Higher tiers unlock benefits like a dedicated account manager, faster withdrawal processing, exclusive bonus offers with lower wagering, cashback on losses (e.g., 5-15% weekly), birthday gifts, and access to special tournaments or prize draws. Points can often be exchanged for bonus credit, though this usually comes with its own wagering requirements.
Quick Answers
How do I install the mobile app?
The platform is primarily accessed via a mobile-optimized website that functions like an app. For the best experience, you can often add it to your home screen as a Progressive Web App (PWA) by visiting the site in your mobile browser and following the «Add to Home Screen» prompt.
Why was my withdrawal canceled?
Common reasons include not meeting bonus wagering requirements, attempting to withdraw more than your current balance allows, or the system flagging the transaction for a routine security check that requires additional verification from you.
Are my deposits and withdrawals processed on the same method?
Due to anti-money laundering (AML) regulations, operators typically require you to withdraw back to the original deposit method where possible, at least for the first withdrawal or up to the total amount deposited via that method.
What happens to my bonus if I make a withdrawal before completing wagering?
If you request a withdrawal before fulfilling the bonus playthrough conditions, the bonus and any winnings generated from the bonus funds are typically forfeited and removed from your account balance.
Is there a fee for deposits or withdrawals?
The casino generally does not charge fees, but your payment provider (e.g., your bank, credit card issuer, or crypto network) might. Always check the terms of your chosen payment method for potential charges on gambling-related transactions.
How can I set deposit limits?
Responsible gambling tools, including deposit, loss, and wager limits, are usually found in your account settings under a section labeled «Responsible Gaming» or «Player Protection.» Limits can typically be set for daily, weekly, or monthly periods.
Is live dealer game play eligible for bonus wagering?
Most often, live casino games contribute a very small percentage (e.g., 5% or 10%) toward bonus wagering requirements, if they contribute at all. It is crucial to read the specific bonus terms to confirm which games are eligible and at what rate.
What should I do if I suspect a game error or unfair result?
Immediately stop playing that game. Take a screenshot if possible. Contact customer support and provide the game name, your username, the approximate time, and a description of the issue. Reputable game providers’ RNGs are regularly audited, but technical glitches can occur.
By following this technical walkthrough, you can navigate the platform with a clear understanding of the processes, requirements, and potential pitfalls. Always prioritize reading the specific terms and conditions for bonuses and payments, as these are the binding rules for your gameplay.